Shipping policy
Fashion Sakhi – Shipping Policy
1. Order Processing
Orders are generally processed within [1–2 business days] after successful payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
During sale periods, festivals or high-volume periods, processing may take additional time.
2. Delivery Time
Estimated delivery time is generally [3–7 business days] after dispatch, depending on the customer's location.
Remote or difficult-to-service locations may require additional delivery time.
Delivery timelines are estimates and are not guaranteed.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout before the order is placed.
Shipping charges may vary based on delivery location, package weight, order value and applicable courier rates.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/Flat/Shop number
- Street/locality
- City
- State
- PIN code
- Contact number
Fashion Sakhi will not be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
5. Tracking
Once the order has been dispatched, tracking details may be shared with the customer through the registered mobile number/email/WhatsApp, where available.
6. Delayed Delivery
Delivery may be delayed due to circumstances outside Fashion Sakhi's control, including:
- Weather conditions
- Natural disasters
- Public holidays
- Courier operational issues
- Strikes
- Government restrictions
- Incorrect address/contact information
- Remote-area delivery restrictions
We will make reasonable efforts to assist customers in resolving delivery-related issues.
7. Exchange Shipping Charges
For an eligible size exchange or customer-requested exchange, the customer will be required to pay:
(a) Return pickup/shipping charges for collecting the original product; and
(b) Shipping charges for sending the replacement product.
These charges will be communicated to the customer before the exchange is processed.
The applicable charges may vary depending on the customer's location, package weight and courier rates.
For a verified wrong, damaged or defective product, shipping charges will be handled as determined by Fashion Sakhi after verification.
8. Failed Delivery / Undelivered Orders
If an order is returned to Fashion Sakhi because of an incorrect address, customer unavailability, refusal to accept delivery or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.